Customer Service Survey Form

Our goal to to provide you the best possible service and your input is vital to our success.

 
What Method(s) Did You Use to Make Reservation(s)?
(check all that apply)		   Our Call Center Our Web Site Other

 
    If other please specify:
 
  How many times do you use a limousine service per year?
 
1 - 5
31 - 40
 
6 - 10
41 - 50
 
11 - 20
51 - 100
 
21 - 30
Over 100
   
  What factors influenced you to use our service?
 
Company Reputation
Price
 
Recommendations
Features / Choice of Vehicles
 
Ease of Use
Advertising
 
Other or which form of ad:
   
  What is the most important aspect of using a limousine service to you?
 
Timeliness
Choice of Vehicles
 
Cost
Personal Relationship
 
Professionalism
They're all important
 
  What is your age group?
 
Under 19
31 - 35
 
19 - 24
36 - 40
 
25 - 30
Over 40

 

Please rate the following, as applicable:
Excellent
Good
Fair
Poor
none
Our staff promptly answered the phone.
Our staff provided complete, accurate information to you.
Answered all questions to your satisfaction.
Our staff was courteous.
If online reservation, was process efficient and easy.
The pick-up was on time.
The chauffeur was prepared, courteous and professional.
The chauffeur was in proper uniform.
The chauffeur always opened the door for you.
The chauffeur assist you with your luggage.
The chauffeur knew your itinerary and directions.
The vehicle was clean.
The ride was smooth and relaxing.
Please rate your overall experience with Black Diamond.
Type of service:
We encourage you to send us additional comments about your experience, as well as suggestions to help us serve you better:

 
Would you recommend Black Diamond to an associate? yes no
Would you like to receive information on future offers and promotions? (email address is required) yes no

 

Client Information (optional) Reservation Date:  
Name: Reservation #: (if known)
Contact Phone: Contact Email:

Black Diamond will not disclose any information obtained from our clients unless permission is given by clients. All information received is considered confidential.

Thank you for your time and consideration.

 

 

Contact us: Service@BlackDiamondUSA.com

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